Privacy Policy

Last updated: 14/12/2025

This Privacy Policy explains how PowerNotify (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our devices, cloud portal, and related services. By using PowerNotify, you agree to this policy.

For the purposes of UK data protection law, the data controller is Dextri LTD (trading as PowerNotify), registered in England and Wales.

1. Information We Collect

• Account Information: name, email address, password (securely hashed) and country.
• Device Information: device ID, heartbeat logs, alert configuration, and status (online/offline).
• Alert Recipients: email addresses and phone numbers you choose to receive notifications.
• Payment Data: processed securely via third-party providers (e.g. Stripe). We do not store card details.
• Support & Communication: messages you send to us, including via the contact form or email.
• Website Usage Data: cookies, analytics, and logs when you visit our website.

2. Lawful Basis for Processing

We process personal data where it is necessary to perform a contract with you (such as providing the PowerNotify service), to comply with legal obligations, where you have given consent, or where we have a legitimate interest in operating and improving our services.

3. How We Use Your Data

• To provide and operate the PowerNotify service (monitoring, notifications, account management).
• To process payments and manage subscriptions.
• To respond to sales and support enquiries.
• To send important service notifications (e.g., device alerts, billing updates).
• To improve and secure our platform.

4. How We Share Information

We do not sell your data. We only share it with trusted service providers where necessary:

• Payment Processing: Stripe (for billing and checkout).
• Notifications: SMS/Call providers (to send SMS/calls for UP/DOWN notifications).
• Email Delivery: transactional email providers.
• Legal Compliance: if required by law or to enforce our Terms.

5. Data Retention

We keep your account and device data while your account is active. If you close your account, we delete or anonymise personal data within a reasonable period, unless required to keep it for legal or regulatory reasons.

6. Security

We use industry-standard security measures to protect your data, including encryption in transit (HTTPS) and secure password hashing.

7. Cookies & Analytics

Our website may use essential cookies and analytics tools to understand usage and improve performance. These do not include advertising or tracking cookies. You can adjust cookie settings in your browser.

8. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data.
• Request correction or deletion of your data.
• Object to processing or request restriction.
• Data portability (receive your data in a portable format).
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

9. International Transfers

Some providers we use may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

• Email: support@powernotify.net