Terms of Service

Last updated: 27/09/2025

These Terms of Service (“Terms”) govern your purchase and use of the PowerNotify device and related cloud services (“Services”). By ordering or using PowerNotify, you agree to these Terms.

1. The PowerNotify Service

PowerNotify is a device and cloud-based service designed to notify you of potential mains power failures via email, SMS, or phone call. While we aim to provide a reliable service, we cannot guarantee uninterrupted or error-free operation due to dependencies on third-party factors, including but not limited to your Wi-Fi or broadband connection, mobile network operator, and email service provider.

2. Eligibility

You must be at least 18 years old to purchase and use PowerNotify. By using the Service, you confirm that you meet this requirement.

3. Your Responsibilities

• Ensure your PowerNotify device is installed and connected correctly to a suitable Wi-Fi network.
• Maintain up-to-date recipient contact information in the portal.
• Do not misuse the Service, attempt to disrupt it, or use it for unlawful purposes.

4. Orders, Payments & Returns

• Orders placed directly through our website are processed securely via Stripe.
• All prices are shown in GBP and include applicable UK taxes.
• You may return a device within 30 days of purchase in line with our Returns Policy.
• Warranty claims (for faulty devices) are covered for 24 months from purchase.

5. Subscription Services

Basic email alerts are included at no additional cost. SMS and call alerts require an active subscription. Subscription terms (pricing, usage limits, billing cycle) are provided at the time of sign-up.

6. Service Limitations

You acknowledge and agree that:

• PowerNotify is intended as an aid and should not be relied upon as the sole method of monitoring critical equipment or safety systems.
• Alerts depend on uninterrupted internet connectivity and third-party services. If your broadband or Wi-Fi connection fails while mains power remains on, a false positive outage notification will occur.
• We are not responsible for missed alerts due to factors outside our control (e.g., power outages, internet failures, mobile carrier issues, email account restrictions).

7. Limitation of Liability

To the maximum extent permitted by law, PowerNotify (Dextri LTD) is not liable for any indirect, incidental, or consequential damages arising from the use of the Service, including but not limited to business interruption, loss of data, or property damage. Our total liability for any claim is limited to the amount paid for the device or the most recent 12 months of subscription fees (whichever is greater).

8. Intellectual Property

All trademarks, branding, website content, software, and documentation are the property of Dextri LTD. You may not copy, reproduce, or redistribute them without our written permission.

9. Termination

We may suspend or terminate your access to the Service if you violate these Terms, misuse the Service, or if required by law. You may close your account at any time via the Cloud Portal.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have questions about these Terms, please contact us:

• Email: support@powernotify.net