Adding a phone number and enabling SMS/Call alerts
This guide shows you how to add and verify a phone number on your account, then enable SMS and/or phone call alerts for a specific device.
Important: Phone numbers must be verified before they can receive SMS or call alerts. You can add multiple numbers, and each device can alert unlimited phone numbers (repeat the steps for each one).
Before you start
- If you plan to use SMS or call alerts, ensure your account has enough credit.
- Have your phone nearby so you can receive the verification text.
Step 1: Add and verify your phone number
- In the portal, open the Account page.
- Find the Phone numbers section and click Add phone number.
- Enter your number in the correct format (include the country code, e.g. +44...).
- Click Add.
- Check your phone for the verification SMS and enter the code into the portal.
- Click Verify. The number should now show as Verified in your list.
Tip: If you don’t receive the code within a minute, double-check the number (especially the country code) and try again.
Step 2: Enable SMS and/or call alerts for a device
Verifying a number adds it to your account. You only need to add and verify each phone number once and it is available to use for alerts on any of your devices. Next, you choose which devices should use it for alerts.
- Go to the Devices page.
- Click Settings for the device you want to configure.
- In the Recipients / Alerts section, find your verified phone number.
- Tick SMS and/or Call for that phone number (you can enable one or both).
- Click Save.
Adding more numbers
- Repeat Step 1 for each phone number you want to add.
- Repeat Step 2 to enable SMS/call alerts for those numbers on any device.
- You can enable the same phone number on multiple devices, and you can add unlimited numbers per device.
Troubleshooting
- Verification code not received: Confirm the number format (including country code). Ensure your phone can receive SMS and isn’t blocking unknown/automated senders. Try sending the code again.
- Number won’t verify: Double-check the code was entered correctly and hasn’t expired. Request a new code and try again.
- SMS/calls not received during an alert: Make sure the number shows Verified on the Account page, and that SMS and/or Call is ticked for that number under the correct device’s settings, then press Save. Also confirm you have sufficient credit.
- Call goes to voicemail: Some phones/carriers send automated calls to voicemail depending on settings (e.g., unknown caller filtering, Do Not Disturb). Check your phone’s call blocking and DND settings.
Important: If you’re unable to receive the verification code, or it isn’t accepted after 2–3 attempts, please contact our support team for help. To prevent abuse, repeated unsuccessful verification attempts may temporarily block further verification for that phone number.
Best practices
- After enabling SMS/call alerts, run a quick test to confirm delivery.
- Keep your alert window realistic (we recommend an "Alert After" time of 90 seconds or longer) to avoid false alerts from brief Wi-Fi hiccups. Repeated false alerts in the event of flapping broadband can drain your credit balance quickly.